Refunds of deposits for rentals must be requested 30 days prior to the arrival date for all dates except New Year‘s Day and Carnaval. For any rental in which any of the dates fall on New Year’s Day or during Carnaval, refunds of deposits must be requested 60 days prior to the arrival date. If the refund is not requested within this time period, it becomes NON-REFUNDABLE. We must enforce this policy because the deposit is used to secure the property for the specified dates. We may though, at our discretion, apply this deposit to a future rental by the same customer.
Once a customer has checked in to an apartment and has paid the full balance, the payment is NON-REFUNDABLE. If the customer is not satisfied with the accommodations, we will make every effort to satisfy the customer, including finding alternate accommodations (whenever possible).
ExcitingRio goes out of it’s way to to insure that our clients remain overwhelmingly pleased with their accommodations. We take pride in making our clients happy during their stay in Rio!
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